Frequently Asked Questions

If you'd like to authorise or decline a PayTo Agreement, it's easy in your Mobile Banking App. 

How to

• Login to your Mobile Banking App to get started. 
• Go to the ☰ menu and select PayTo agreements.
• Select the PayTo agreement you'd like to action.

• Review the details. Select your choice of Authorise or Decline then follow the prompts.

Other ways to authorise or decline a PayTo agreement

• Call us 24/7 on 13 14 22 or visit your local branch.
• If you do not authorise or decline the PayTo agreement by the Action By Date, then the PayTo agreement will expire. The Payee will be made aware and no money will be debited from your account.