Frequently Asked Questions

If you do think you have been the target of fraud, you should immediately contact:

  • Heritage’s Contact Centre on 13 14 22 or email Heritage’s Fraud Team via the email address. Have the details of your concerns at hand.
  • Your other financial institutions and advise them of your concerns.
  • The two main credit reporting agencies, Equifax Pty Ltd ( and Dun & Bradstreet Credit Bureau ( to get credit reports and advise them of your concerns. Both have specific services around dealing with fraud and identify theft.
  • Your local Police services. In Queensland, you can get more information about this through their web site
More help