Frequently Asked Questions

If you do think you have been the target of fraud, you should immediately contact:

  • Heritage’s Contact Centre on 13 14 22 or email Heritage’s Fraud Team via the fraudalert@heritage.com.au email address. Have the details of your concerns at hand.
  • Your other financial institutions and advise them of your concerns.
  • The two main credit reporting agencies, Equifax Pty Ltd (www.equifax.com.au) and Dun & Bradstreet Credit Bureau (www.dnb.com.au) to get credit reports and advise them of your concerns. Both have specific services around dealing with fraud and identify theft.
  • Your local Police services. In Queensland, you can get more information about this through their web site www.police.qld.gov.au/.
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