Frequently Asked Questions

What can I do to minimise the risk of fraud with my card?

To help protect yourself from card fraud, read our guide on Ways to Bank Securely.

If you believe your card details have been stolen or if you notice any fraudulent transactions on your account, please contact us.

More help

Online security when using computer
Latest scam alerts & fraud protection
Stay scam aware with our latest scam and security alerts. Browse our frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.