Frequently Asked Questions

What can I do to minimise the risk of fraud with my card?

To help protect yourself from card fraud, read our guide on Ways to Bank Securely.

If you believe your card details have been stolen or if you notice any fraudulent transactions on your account, please contact us.

More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Contact us 24/7
Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.