Frequently Asked Questions

What if my phone number or email address linked to my PayID changes?

You must close your PayID as soon as your details change. You will then need to create a new PayID for your new details.

To learn more about NPP and how to set up your PayID, visit our New Payments Platform faster payments page. 
More help

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Latest security alerts & fraud protection
View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.