Frequently Asked Questions

What is PayID?

A PayID is a unique identifier - either your email address* or Australian mobile number*. This identifier can be linked to an eligible bank account and used to receive faster payments to your bank account. 

To learn more about NPP and how to set up your PayID, visit our New Payments Platform faster payments page. 

New Payments Platform (NPP)
Send and receive money in near real time using NPP faster payments.
More help

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Latest scam alerts & fraud protection
Stay scam aware with our latest scam and security alerts. Browse our frequently asked questions and learn how we protect you from fraud at Heritage Bank.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.