What is the Heritage Mobile Banking App?
Our Mobile Banking App has been designed to allow access to your accounts while you are out and about and on the go.
Although it does not provide every feature available in the standard Heritage Online internet banking site, it does allow you to view your accounts, manage your cards, list recent transactions, perform transfers to new and existing payees and make BPAY® payments.
Our Mobile Banking App also supports NPP Faster Payments and PayID. This means that you can transfer money in near real-time to other participating Financial Institutions. You can also pay to someone's email address or phone number (if they have PayID set up).
Our Mobile Banking App is available on iPhone, iPads and Android devices.If you require full functionality access, you can log in to Heritage Online on your mobile device with internet access and a secure browser.
Do I need to register to use the Heritage Mobile Banking App?
Is using Heritage Mobile Banking secure?
Why can I only view up to 100 transactions on my accounts?
When viewing my transactions, why can’t I see a running balance of the account?
Can I perform a transfer to a new Heritage or inter-bank payee in the App?
Yes! Adding a new Heritage or inter-bank payee in our Mobile Banking App is easy. Make sure your device is authenticated before getting started.
Can I schedule transfers/BPAYs to happen in the future?
Can I view Visa Authorisations made using my Visa card?
Can I delete an existing payee?
Yes. When making a payment, select My Payees.
If using an Apple device, swipe from right to left to delete your selected payee.
If using an Android device, hold your finger on the payee to delete your selected payee.
Can I switch to other memberships I have?
How do I increase my transfer limits?
You can increase your daily account transfer and BPAY® limits by contacting us on 13 14 22.
If you'd like to decrease your daily account transfer limits, you can do this yourself when logged into Heritage Online.
How do I set up fingerprint or FaceID log in?
If your device is enabled with the functionality go to settings to enable.
To protect your security we recommend that you only load your own fingerprint or face onto your device so that you are the only person who can access your Mobile Banking.
I don’t recognise a purchase?
From the transaction listing for your account, tap on the red arrow.
This will display further transaction details on certain types of transactions.
If you are still not sure, please contact us to find out more.
Information on internet banking services, regular transfers, password maintenance and managing your details.