Frequently Asked Questions

I don’t recognise a purchase in my App.

In the Mobile Banking App you can view more information on some transactions. Go to view the transaction listing for your account and tap on the red arrow. This will display further transaction details on certain types of transactions. If you are still not sure, please contact us to find out more. 

More help

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Latest scam alerts & fraud protection
Stay scam aware with our latest scam and security alerts. Browse our frequently asked questions and learn how we protect you from fraud at Heritage Bank.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.