Frequently Asked Questions

How can I troubleshoot my Mobile Banking App?

If your Heritage Mobile Banking App isn't working you might like to try these troubleshooting ideas:

1. Check your operating system

Make sure your operating system is compatible with the Mobile Banking App. You can view our latest operating system requirements here. 

2. Check your App is up to date

Check that the Mobile Banking App is the most up to date version in your App store. 

3. Uninstall & reinstall

Delete the App from your device. Visit your App store to download it again and follow the steps to re-authenticate your device.

4. Check your internet settings

Check that your phone is allowing the Mobile Banking App to access the internet, and that your internet is stable and connected. You can usually check this within your settings App on your phone, and if you get stuck try visiting the FAQ's online for your device type:

5. Use automatic time

If possible, use the automatic time and date set by your network provider.

6. Contact Heritage

If you need any more assistance with troubleshooting, contact us 24/7 on 13 14 22.

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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.