Frequently Asked Questions

How can I troubleshoot my Mobile Banking App?

If your Heritage Mobile Banking App isn't working you might like to try these troubleshooting ideas:

  1. Make sure your operating system is compatible with the Mobile Banking App. You can view these operating system requirements here. 
  2. Check that the Mobile Banking App is the most up to date version in your App store.
  3. Uninstall and reinstall the App. Delete the App and visit your App store to download it again.
  4. Check that your settings on your phone are allowing the Mobile Banking App to access the internet, and that your internet is stable and connected.
  5. If possible, use the automatic time set by your network provider.

If you need any assistance with troubleshooting, contact us 24/7 on 13 14 22.

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.