Frequently Asked Questions

Heritage Online will give you three attempts at entering your Pay Anyone password before temporarily locking this password. If after a number of attempts you are unable to successfully use your password, the password will need to be reset. In order to reset your Pay Anyone password we require a signed request. This signed request will need to contain your account name, account number, what you are requesting, a contact phone number and your signature. This signed request can be either faxed to (07) 4694 9782, scanned and emailed to or posted to PO Box 190, Toowoomba QLD 4350. Once we have received and verified your request we will endeavour to contact you as early as possible prior to close of business the following day. Please note that we are only able to verify your fax or email request Monday to Friday. Alternately, if you attend your local branch they will be able to issue with a new password. Please don't forget to reset your new password within 7 days of it being issued so that it does not expire. SMS Security is an alternate solution where you no longer need to remember you Pay Anyone password, and can simply receive a One Time Password (OTP) via SMS to you mobile device.
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