General FAQs

How do I get a HOVA?

HOVA is exclusive to Heritage Bank. In order to receive a HOVA, you will need to open an eligible Heritage transaction account. This is a limited promotional campaign, there is limited stock available so don’t miss out!

How does HOVA work?

HOVA uses the same contactless payment technology as Visa debit cards, with a chip securely inserted inside. Simply hold your HOVA within four centimetres of the contactless terminal for more than half a second to trigger payment. HOVA can be used wherever Visa payWave is accepted, in Australia or overseas, and is backed by Visa’s Zero Liability Policy#. Transactions over $100 require a PIN.

Do I need to pre-load HOVA with funds?

No. HOVA is linked to your Heritage everyday transaction account and operates as a Visa Debit card. At account opening, you will also receive a Visa Debit card, in addition to your HOVA so you have the flexibility of a card device too.

What if HOVA is lost or stolen?

If your HOVA is lost or stolen, you can immediately lock it through the Heritage Bank mobile banking app. You can also cancel it through the app, however please be aware that due to the limited number of devices a replacement HOVA is not available. That means if you break, damage or lose your HOVA, we are unable to issue a replacement.

Will HOVA fit my wrist?

Really want a HOVA but not sure it will fit your wrist? Don't fret! The image below shows the adjustable sizing of the band when secured at its largest and smallest wrist circumferences.

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Heritage Online Help Centre

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