Frequently Asked Questions

What if my HOVA is lost or stolen?

If your HOVA is lost or stolen, you can immediately lock it through the Heritage Mobile Banking App.

You can also cancel it through the App, however please be aware that HOVA was removed from sale on 31 January 2022 and replacements are no longer available.

That means if you break, damage or lose your HOVA, we are unable to issue a replacement.

More help

Contact us 24/7

Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.