Frequently Asked Questions

What can I do if my band stops working?

Call our Contact Centre on 13 14 22. As the HOVA is a limited production device, replacements are not available if staff are unable to troubleshoot and resolve the issue.

More help

General FAQs
HOVA FAQs
HOVA FAQs
Card Management FAQs
Samsung Pay FAQ's
Mobile Banking FAQs
Google Pay FAQ's
Fingerprint Security FAQs
NPP General FAQ's
Device Authentication FAQs
Internet Banking FAQs
Pay Anyone FAQs
Digital Wallet FAQs
Redraw FAQs
SMS Security FAQs
Online Security FAQs
Google Pay Troubleshooting
Google Pay Security FAQ's
NPP Security FAQ's
NPP Troubleshooting
Samsung Pay Troubleshooting
Samsung Pay Security FAQ's
Refer a Friend FAQs

Help & Guidance