General FAQs

HOVA is exclusive to Heritage Bank. In order to receive a HOVA, you will need to open a Heritage transaction account. This is a limited promotional campaign, there is limited stock available so don’t miss out!
HOVA uses the same contactless payment technology as Visa debit cards, with a chip securely inserted inside. Simply hold your HOVA within four centimetres of the contactless terminal for more than half a second to trigger payment. HOVA can be used wherever Visa payWave is accepted, in Australia or overseas, and is backed by Visa’s Zero Liability Policy#. Transactions over $100 require a PIN.
No. HOVA is linked to your Heritage everyday transaction account and operates as a Visa Debit card. At account opening, you will also receive a Visa Debit card, in addition to your HOVA so you have the flexibility of a card device too.
If your HOVA is lost or stolen, you can immediately lock it through the Heritage Bank mobile banking app. You can also cancel it through the app, however please be aware that due to the limited number of devices a replacement HOVA is not available. That means if you break, damage or lose your HOVA, we are unable to issue a replacement.

Really want a HOVA but not sure it will fit your wrist? Don't fret! The below image shows the adjustable sizing of the band when secured at its largest and smallest wrist circumferences.

No. If your HOVA breaks or malfunctions during the limited time campaign, we are unable to issue a replacement.
Yes. Keep in mind though that it is made of a silicone material so avoid stretching or pulling on it too aggressively.
These transactions use the “Credit” selection automatically and in this case, Heritage will not charge a transaction fee. 
The HOVA and its use are governed by the Guide to Heritage Products. Use of the band indicates acceptance of the terms and conditions outlined in the guide under the Cards section. You can obtain a copy of the guides at heritage.com.au/brochures
There is no need to worry about accidently using your HOVA – it needs to be within 4cm of the contactless reader for more than half a second, after the merchant has initiated the transaction. 
No. As the HOVA does not have a CCV you will not be able to use it to make online purchases. 
No. HOVA is only able to be linked to one personal transaction account. 
Yes you can. HOVA is simply another payment device option that you can use to access funds on your Heritage account. You will automatically receive a card and you can set up your wallet in the Heritage Mobile Banking App or in the wallet app on your phone/ watch. For a list of mobile wallets we support, see our Ways to Bank page.
Yes, as long as you’ve set a PIN. You can set one up inside Heritage Online Banking. Simply log into Heritage Online and under the Services menu, click on Change Pin on Card then select the Card number from the drop down options for your HOVA. If you need assistance with this, or prefer to set it up over the phone, please call us on 13 14 22.
Same as any Visa product, this device should only be used by the person the device has been issued to. 
Yes it does. Each HOVA is issued with a 3 year expiry date. The specific expiry date for your HOVA is noted on the letter included in the pack with your HOVA device. 
Your new HOVA is backed by Visa's Zero Liability Policy# and is as secure as any other Visa chip card. Visa's Zero Liability Policy# covers Australian and New Zealand issued cards and does not apply to ATM transactions, transactions not processed by Visa or certain commercial and card transactions. 
The HOVA has a $10,000 domestic and $3,000 international daily limit, like a normal Visa Debit card. 
Call our Contact Centre on 13 14 22. As the HOVA is a limited production device, replacements are not available if staff are unable to troubleshoot and resolve the issue.
Your HOVA can be used wherever Visa payWave is accepted, in Australia or overseas. Any fees associated with your Heritage account still apply.