Google PayTM Troubleshooting

Where can I get help with Google Pay App?

Visit Google Pay Help for assistance.

My Google Pay isn’t working.

If Google Pay isn't working make sure your card is set up correctly on your device.

To make a purchase in-store, you need to have the NFC settings turned on in your device settings.

Then open the Google Pay App and ensure your device screen is active. Purchases cannot be processed if the screen is inactive or locked.

When you hold your device in front of a contactless reader, the token stored in the digital wallet will be transmitted directly to that contactless reader.

More help

Scam alerts
Scam alerts & fraud protection
Fight scammers with our help. Learn how we protect you from fraud and become savvy at identifying scams with our help guides and security tips.
Internet banking help centre

A complete range of how to's and step-by-step guides to help you with your internet banking at Heritage.