Frequently Asked Questions

What has happened to my Pay Anyone Password?

If you register your membership for SMS Services, SMS Security replaces your Pay Anyone Password as the method of authentication. 

This means that if you had a Pay Anyone Password but choose to register for SMS Banking Services in Heritage Online, your Pay Anyone Password will be replaced and you will no longer be able to complete functions using this password. 

Please note that although it is not a requirement to sign up for SMS Services, you can only have a Pay Anyone Password OR SMS services, not both.

If you have mistakenly registered for SMS Services and wish to reactivate your Pay Anyone Password, please contact us on 13 14 22. 

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