Frequently Asked Questions

What do I do if my information is incorrect on my credit report?

If you believe there is an error on your credit report, you can contact the credit reporting body where you obtained your report, or contact the financial institution that provided the incorrect information and ask them to investigate. Alternatively, you can contact us if you believe Heritage has included incorrect information on your credit report.
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View our latest online security alerts, frequently asked questions and learn how we protect you from fraud at Heritage Bank.
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Our local Australian contact centre is waiting for you. Call 13 14 22 or if overseas, call +617 4694 9000.