Frequently Asked Questions

The card management screen on the Heritage mobile banking app allows you to view all active cards associated with your membership and access handy features including:

  • Cancel or place a card on hold
    • Misplaced card – this allows the customer to place a hold on any misplaced card; once the customer locates the card, they can easier unlock their card.  Existing recurring/pending payments will not be affected
    • Lost or stolen card – customers can easily cancel their card if it becomes lost or stolen
    • Damaged card – if a card is not working, customers can cancel and order a replacement card
  • Block/unblock online, international in-store or all card payments
    • Customers now have the ability to block/unblock certain transaction types
      • All card payments – this will block all card payments.  Existing recurring/pending payments will not be affected
      • Online Payments – this will block transactions being performed online.  Existing recurring/pending payments will not be affected
      • International In-store – if you are not travelling overseas, you can block in-store international transactions.  Existing recurring/pending/internet/Australian in-store payments will not be affected
  • Order or Activate a card
    • When a customer is cancelling a card, they are prompted to order a replacement card
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