Hardship Check-in Form

Use this form to let us know if you need to continue or change your existing hardship relief arrangements.

Your information

* First name

* Surname

Email address

* Contact number

* Member number

Your member number is also your Heritage account number. If you have an approved hardship relief arrangement under another member number, you will need to submit this form for each member number.

Multiple Loans

* Do you have multiple loans under an approved hardship relief arrangement for the above member number?

Yes
No

Would you like to provide the same instructions for each loan under this member number?

Yes
No - I would like to provide different instructions for each loan.

Hardship Instructions

* Select your preferred option below

My financial situation has not changed. Please continue with my existing hardship repayment arrangement.
My financial situation has improved and I can now afford to make full or partial repayments on my loan.
I would like a call back to discuss my options before making a decision.

* At the end of your approved hardship period, do you believe that you'll be in a position to recommence repayments?

Yes
No

Next Steps

You've indicated that you'd like to nominate different relief arrangements for the different loans on your account.

When you submit this form, one of our team will contact you to discuss your repayment arrangements within 5 working days.

Click submit to continue.

When you submit this form, we will record that your financial situation has not improved and that you'd like to continue your existing hardship arrangement.

You've also indicated that you will be in a position to recommence payments at the end of your approved hardship period.

We'll contact you prior to the end of your current hardship arrangement to discuss your repayments and recommencement date.

Click submit to continue.

When you submit this form, we will record that your financial situation has not improved and that you'd like to continue your existing hardship arrangement.

You've also indicated that you will not be in a position to recommence payments at the end of your approved hardship period.

We'll contact you prior to the end of your current hardship arrangement to discuss how we can assist you further.

Click submit to continue.

When you submit this form, we'll record that your financial situation has improved and that you'd like to recommence either full or part repayments.

One of our team will contact you to confirm your repayment amount/s and commencement date within 5 working days.

Click submit to continue.

When you submit this form, one of our team will contact you to discuss your repayment arrangements within 5 working days.

Click submit to continue.

Use this form to let us know if you need to continue or change your existing hardship relief arrangements.

Your information

Multiple Loans

Hardship Instructions

Next Steps

Load Your Application