Our Awards

At Heritage, we support our customers with award-winning products and customer service that genuinely puts People first.

  • Awards History
  • Personal Loans
  • 2021 Awards
  • Business Banking
  • Home Loans
  • Accounts
  • Customer Service

As one of Australia's largest customer-owned banks, we know that helping our customers reach their financial dreams is not just about great products, it's about their entire banking experience.

That's why we strive to provide authentic customer service that goes above and beyond. We put People first in everything we do, but don't just take our word for it!

Read about our latest and historical awards below. 

Customer Service

For the second year in a row, Heritage has been named the Most Authentic Bank in Australia by J D Power.

We're back to back winners of Mozo People's Choice for Outstanding Customer Satisfaction and Most Recommended Bank.

To top it off, we're the number one bank in Australia on Forbes 2020 list of Worlds Best Banks.

Mozo People's Choice Award Outstanding Customer Service 2018 & 2019
Home Loans

Our Home Advantage Package won the 2019 Mozo Experts Choice for Packaged Home Loans in March 2020.

Our Home Advantage Package 3 Year Fixed Rate Home Loan for Investors won the 2020 RateCity Gold Award for Investor 3 Year Fixed Home Loan.

Mozo Experts Choice 2019 Packaged Home Loan
Personal Loans

Our Car Loan was awarded a 2021 RateCity Gold Award for being in the top 10% of lenders within the category Best Used Car Loan in January 2021.
Rate City Gold Award for Best Used Car Loan 2021
Business Banking

Our Business Cheque Account was awarded a Canstar 5-Star Rating for Outstanding Value Business Transaction Account in July 2020.

Our Business Line of Credit with Residential Security and Non-Residential Security were awarded a Canstar 5-Star Rating for Outstanding Value Business Loan in May 2020.  


In March 2021, our Online Saver Savings Account was awarded the RateCity Gold Award for Best Standard Savings Account. Our Target Bonus Savings Account was also awarded the RateCity Gold Award for Best Regular Savers Account.

RateCity Gold Award Best Standard Savings Account
RateCity Gold Award Best Regular Savers Account
Refer a friend to Heritage and get rewarded.
Introduce a friend, colleague or family member to Heritage and you could be saying 'hello' to $1,000*.
Awards History