If the merchant participates in Verified by Visa, a pop-up window will be displayed, in order for you to enter your One Time Password (OTP). Your OTP will then be verified and your payment authorised. In online stores that are not yet participating in Verified by Visa, your Visa card will work as normal.
All Heritage Visa cards are registered for Verified by Visa. You will need to make sure we have your up to date mobile phone number, to allow us to send your OTP.
Verified by Visa provides you with an OTP to protect your online transactions, just like you use your PIN at an ATM. Here are the steps:
Select the goods or services you want from a Verified by Visa online store and proceed to the payment page.
Enter your Visa card number and the online store connects with Heritage to check whether your card is secured with Verified by Visa.
Heritage initiates a pop-up window on your computer screen and sends an OTP to your mobile.
Enter your OTP in the window.
Your payment is authorised and your order is placed. It’s that simple!
Yes, the OTP entry screen is designed to work on mobile screens and tablets.
Use a secure web browser
Use a secure browser - look for an "s" after the "http" in the web page address or URL.
Keep your One Time Password secret
Never disclose your One Time Password and only enter your OTP into the pop-up box.
Use the internet to compare between shops before buying online
Compare products and prices before you buy - click around to find your item at the best price.
Protect your card details
Only give your Visa card details when making purchases - do not provide them for any other reason.
Check delivery and return policies
Before completing an online transaction, read the delivery and return policies on the online store’s home page. Find out if you can return items and who bears the cost.
Keep a record of your transactions Keep a record of your transactions - just in case you need to return an item or have a question about your purchase.