Availability of Payment Services to Individuals and Businesses Provided by Heritage BankSelected services: Quarter 2 2024 |
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Payment Service |
Service Availability % |
Significant outages due to problems at Heritage Bank (in hours:minutes) |
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours:minutes) |
Withdraw/deposit cash at an ATM |
100.00 |
0:00 |
0:00 |
Transact over-the-counter in a branch |
100.00 |
0:00 |
0:00 |
Make card payments (cardholders) |
100.00 |
0:00 |
0:00 |
Accept card payments (businesses) |
N/A |
N/A |
N/A |
Access accounts using online banking (web browser or mobile device app) |
100.00 |
0:00 |
0:00 |
Make/receive account transfers – fast payments |
99.93 |
1:30 | 0:00 |
Make/receive account transfers – next business day |
100.00 | 0:00 |
0:00 |
Service availability %
Significant outage
System-wide infrastructures
Withdraw/deposit cash at ATM
Transact over-the-counter at a branch
Make card payments (cardholders)
Accept card payments (businesses)
Access accounts using online banking (web browser or mobile device app)
Make/receive account transfers – fast payments
Make/receive account transfers – next business day
This will determine how best we can help.