This page contains our older security alerts. For the most recent alerts please visit our Online Security Alerts page.
We’ve received reports of fake apps impersonating the Heritage Mobile Banking App.
February 2020: Hoax emails and phishing scams
January 2020: Hoax phone calls and phishing scams
April 2019: Hoax phone calls - computer remote access
November 2018: Hoax emails and phishing scams
February 2018: Hoax phone calls - computer remote access
November 2017: Phone porting
Phone porting is a method used by scammers to hijack your phone number to try to gain access to your banking details.
What happens is that the scammers get hold of your mobile phone number, then arrange for it to be shifted across – “ported” - a different telco provider e.g. from Telstra to Optus. Once it is ported across, the scammer effectively gains control of your phone number. The victim loses all service to their mobile phone and will not be able to make or receive calls or text messages. Once the scammers take control of your phone number, they can also receive two-factor verification codes such as SMS One Time Passwords sent to your phone, which can also unlock access to your bank accounts.
If you do suddenly lose access to your phone number, you should take immediate steps to contact your telco to check whether the number has been ported. If it’s confirmed that the phone number has been ported without permission, you should immediately contact us as well as your other financial institutions to reset your passwords and check recent transactions.
Tips to stay cyber safe:
For more information specifically about phone porting scams, you can visit the scamwatch.gov.au website.