Heritage recognised as finalist at National MFAA Excellence Awards

Updated 29 June 2022

Heritage Bank is in the running for the prestigious national title of Mutual/Credit Union Lender Award at the 2022 Mortgage & Finance Association of Australia (MFAA) National Excellence Awards.

For the first time ever, Heritage was named a finalist at all five MFAA State Excellence Awards – Queensland; New South Wales and Australian Capital Territory; South Australia and Northern Territory; Victoria and Tasmania; and Western Australia - in the new category.

Winners were announced at the events held in May and June with Heritage named winner of Mutual/Credit Union Lender at the Queensland and New South Wales and Australian Capital Territory Awards. This put Heritage in the running for the title at the National Awards to be announced in late July.

Judged by an independent panel of industry specialists, business professionals and experts, the MFAA Excellence Awards are the most rigorous in the Australian mortgage and finance industry.

Paul Moses, Heritage Bank Head of Broker Experience, said, “I’d like to congratulate our Queensland and New South Wales and Australian Capital Territory teams on being announced as a winner at the State Awards.  It’s a fantastic achievement that highlights your commitment to working with broker partners to achieve the best for our members.”

“It’s an absolute honour for Heritage to be recognised by industry peers through MFAA and named as a finalist across all states and territories in the same year.

“We exist for the benefit of our members, not shareholders, so to receive this recognition across the board is a big vote of confidence in what we’re doing.”

Mr Moses also acknowledged the MFAA in creating a separate category for customer-owned financial institutions.

“The latest MFAA Industry Intelligence Service Report stated that, collectively, mutuals have over 4.5 million customers in Australia and are the fifth larger holder of household deposits,” Mr Moses said.

“For the MFAA to recognise the contribution of the customer-owned sector by creating a separate award category recognises the value we add to the industry.”

The MFAA stated, “Heritage Bank has been rewarded for demonstrating their professionalism, integrity, ethical conduct, growth and innovation,” MFAA stated.

“To be recognised as a finalist speaks volumes of their exceptional practice and professionalism in the mortgage and finance industry.”

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