Allianz support during COVID-19

6 August 2021

Allianz Australia is offering a Policy Health Check to Heritage Bank Insurance customers, to help you review your insurance and check it still meets your needs. We also have a range of support measures to help those experiencing financial hardship as a result of the COVID-19 pandemic.

Assisting customers with a Policy Health Check

A lot can change in a short time, so we’re encouraging Heritage Bank Insurance customers to call now for a Policy Health Check. This is a simple five-step check-in over the phone where we will help you review your details, excess, cover and payment frequency, so you can make changes (where available) to help you during these tough times.

Payment Options

There are flexible monthly payment options available to help you manage your finances. Existing eligible Home, Motor and Small Business insurance customers can elect to defer their premium payments for up to 60 days. 

Payment of excess

If you have a new or existing claim and are unable to pay the excess up-front, you can pay the excess in instalments or defer the excess until settlement. Deferred excess payment applies to claims that are cash settled and where the amount claimed exceeds the excess. The excess will be deducted from the final payment.

Continue to pay monthly

If your policy is cancelled due to a dishonoured payment, you can now take out a new policy and continue paying by monthly instalments.

Pro-rata refund and no cancellation fees

Our aim is to help you stay insured, however if you need to cancel your policy you will receive a pro-rata refund of your premium for the unused period of your policy.  We do not charge cancellation fees.

Fast-track your refund*

If you cancel your insurance, we can fast-track your refund in 48 hours; down from 15 business days. 

*excludes Travel insurance

Further support

If you need financial help or are experiencing distress, we can assist by highlighting potential support from Federal Government and community organisations.

Check in with Allianz now on 1300 555 030.

Heritage Bank Staff Member
We're here to help you through COVID-19
Now, more than ever, we're committed to putting people first. Learn about our response to COVID-19 including our relief package.