Goods new for Heritage Bank – we’ve been named the biggest improver in a national report on mortgage broker rankings.
The Adviser magazine’s annual Third Party Lending– Non-Major Banks survey saw Heritage’s ranking jump from 10th spot to 6th, enjoying a 17.56% increase from our 2015 overall score.
That’s given us the title of Rising Star in this year’s survey.
The survey asks brokers to declare which non-major banks they've written business with over the past 12 months and then score each of these banks across 23 metrics. The metrics are organised across product, commission, technology and support categories. The banks are then graded across the 23 categories and ranked according to their aggregated score.
Heritage’s fantastic result reflects our commitment to enhancing the package of benefits we offer for mortgage brokers and their customers.
The mortgage market is extremely important for Heritage Bank, as it allows us to lend to home borrowers nationally.
We continue to put significant efforts toward improving our service offerings in this area.
That includes creating the new role of Head of Broker Distribution this year, and appointing experienced broker executive Michael Trencher, to lead a focus on improvements.
The survey gains also demonstrates the great work from our Broker Distribution staff across the country to build successful business relationships with mortgage brokers in the industry.