New approach to communications

We’ve changed the way we communicate with customers about some issues to do with their accounts.

We’ve changed the way we communicate with customers on some matters to do with their accounts.

We’re using a new approach to let people know if their account has been overdrawn, if scheduled payments weren’t made, or if we’ve had to sweep funds from another account to make a payment.

In the past, we’ve sent out letters in the mail about this.

Now, we’ll be emailing letters as our first preference, or sending customers an SMS alert about what’s happened.

So don’t be alarmed if you receive an email or SMS from Heritage about this type of thing - it’s all about getting information to you more quickly and easily.