Heritage Bank has been rated among the Top 5 financial institutions in Australia in three categories of the 2014 Mozo People's Choice Awards.
Mozo this week announced Heritage as a winner of the Top 5 Mutual Bank, Top 5 Debit Cards and Top 5 Bank Accounts awards. These awards are based on feedback from real customers across the country.
Around 25,000 Australians rated their financial institution on the Mozo website over the last 12 months, scoring them on six criteria: overall satisfaction; price; features; customer service; convenience; and trust.
Mozo then determined the overall customer ratings for each provider in each category to reveal the winners.
From the 200 financial institutions who were rated, Heritage Bank scored among the Top 5 ratings in the categories of best Mutual Bank, Debit Cards and Bank Accounts.
Heritage Bank CEO John Minz said, “The Mozo People's Choice Awards are the only awards in Australia to be based purely on the experiences and ratings of real-life customers.
“To know that that our customers’ think so highly of the products and services we deliver is extremely satisfying.
“As a customer-owned bank, we put people first, not profits. Our focus is to continually meet the needs of our customers by providing the best value, service and overall banking experience possible.”
Ms Kirsty Lamont, Director of Mozo, said, “Once again, mutual banks were the most loved providers in this year's People's Choice Awards, followed by non-major banks and then the Big Four.
"Heritage Bank's highest score was for its service, proving they're doing something right to keep their customers happy year on year."