Our commitment to you

When you join Heritage, you're not just a number; you are one of our owners and can have a voice in how we operate. We're committed to helping you through good times, and times of hardship, with genuine service and award-winning products that help you to achieve your financial dreams. 

Rewarding You
We care about rewarding loyalty, which is why we offer an ongoing Refer a Friend rewards program. You can also earn Heritage Credits through eligible purchases on your rewards credit card.
Couple with their dog happy after they were rewarded to refer a friend to Heritage Bank
Refer a friend to Heritage and get rewarded.
We want to reward you for telling your friends and family about us, so have a look at how to refer a friend through our referral program.
Heritage Credits Banking Rewards Program
At Heritage, we reward our customers with points on rewards credit cards, as well as for their loyalty. Heritage Credits are redeemable for gift cards and home wares.
Putting People first
People first means we strive to provide you great customer service, with genuine respect and personal attention, no matter what stage of life you are. We support your local community and uphold the Customer Owned Banking Code of Practice.
Customer Feedback
We value your feedback and encourage you to get in touch with us.
Heritage in the Community 

Visit Heritage in the Community to see the community initiatives we're supporting, including OzHarvest and the annual Heritage Bank Photographic Awards.

How we are committed to the Customer Owned Banking Code of Practice
As members of the Customer Owned Banking Association, we publicly express our commitment to following the Customer Owned Banking Code of Practice
We're here to help
We’re committed to helping our members through good times, and times of hardship. Our Australian based contact centre is available 24/7 on 13 14 22.
Financial Hardship
Heritage has policies and processes to assist members facing financial hardship, including COVID19, Flood and Bushfire Relief Packages.