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Easter 2014 trading hours

For those Branches who trade late on Thursday nights - this will remain unchanged for 17 and 24 April. Except for Beenleigh Branch which will close at 5pm on Thursday 17 April.

Please note, the branch network, including the Contact Centre, will be closed on the following days:

Good Friday - 18 April

Easter Saturday - 19 April

Easter Monday - 21 April

Friday (Anzac Day Public Holiday) - 25 April

Have a safe and enjoyable Easter break!


Contacting us is easy - select your preferred method from the options below or simply fill out the online feedback/enquiries form and we'll be in touch with you shortly.

Ways to contact us

  • Online Feedback / Enquiries

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Head Office

Heritage Bank Limited
ABN 32 087 652 024
AFS Licence No. 240984, Australian Credit Licence 240984 

6th Floor
400 Ruthven St

Postal Address
PO Box 190

Email Us

Lost/Stolen Cards

To report a lost or stolen card:
Australia: 1800 076 037
Overseas: +61 7 4694 9139

Alternatively, login to Heritage online internet banking to deactivate your lost/stolen card. This can be done through the "Services" menu.

Phone Us

Heritage Contact Centre
Australia: 13 14 22
Overseas: +61 7 4690 9000
Opening Hours: 8:30am - 7:00pm AEST Mon to Sat

Heritage Access Line (telephone banking)
13 14 72

Account Enquiries by Fax
Loans: (07) 4694 9783
Other Accounts: (07) 4694 9782