Why work at Heritage?
Find a job & applying
My details
Recruitment process
About working at Heritage
Where can I work?
Why work at Heritage?
Heritage has a clear point of difference. When we say People first, we actually mean it. Whether it's our customers or our employees, our focus is to look after you.
Heritage offers a comprehensive range of benefits to support employees and their families.
Competitive pay & incentives
Heritage puts People first with attractive salaries. They are regularly benchmarked against the market so that remuneration at Heritage remains competitive. All packages are reviewed at least annually, with merit increases based on skills, individual results and performance.
You also have the opportunity to participate in incentive programs which link individual reward to our team or organisational performance.
Work-life balance
At Heritage we put our People first by promoting a healthy work-life balance. We also provide a number of benefits to support our employees:
- Flexible work arrangements - where appropriate, employees have access to job-sharing and part-time opportunities
- Health & Well-Being Program - this includes a free annual flu vaccination; you can try to ‘challenge the boss' in our annual fun run; and attend information sessions on how to improve your health. Generous corporate discounts on gym memberships are also available.
- Preventative Health Assessment Leave - be paid to undertake preventative medical assessments
- Volunteer Leave - support your local community by volunteering to do charity work while still being paid by Heritage
- Employee Assistance Program - provides confidential counselling support and assistance for you and your family
- Leisure & Lifestyle Discounts - you automatically become a member of API which gives you access to exclusive discounts and ffers for items such as fuel, public transport, shopping, entertainment and leisure
Recognition
We put our People first by recognising exceptional performance in a number of ways:
- With everyday awards designed to recognise employee achievements that go beyond job requirements
- With our ‘Employee of the Month', ‘Employee of the Year' and ‘Team of the Year' programs we recognise our people for outstanding achievements.
Financial products & discounts
- Lending - as an employee you'll receive discounted interest rates for credit cards and personal loans, plus mortgage fee rebates
- Insurance - employees enjoy discounts on home, contents and motor vehicle insurance
- Financial planning - employees receive one free consultation and reduced entry fees for specific funds
Training & development
At Heritage we invest a great deal in our employees' skill development. This involves intensive training and coaching to ensure you have the appropriate level of skill and confidence to succeed in your role.
Heritage is a registered training organisation which means completing this training could lead to a nationally recognised qualification at no cost to you.
We also provide generous financial assistance to eligible employees for relevant tertiary education.
Finding a job & applying
How do I search for a job?
View the Current Opportunities page to find jobs you'd like to apply for. If you do not find a current role that interests you, you can register to receive an email when a job becomes available that matches your search criteria.
How do I apply for a job?
Once you've reviewed the details, click "Apply for job" and complete the online application form. Make sure you include all the information requested then click "Submit Application" to send your application to us.
Tips on applying for a job with Heritage
There is an online application form you need to complete. Some suggestions to assist you with this are:
- Be honest. It is in your best interest as well as ours that you are suited to the job. Please be aware that there may be checks carried out on the information you provide.
- Remember to use a valid email address so we can contact you.
- You will be prompted to upload a resume, so ensure that it's up-to-date. To give us more information about you we recommend you also upload a cover letter.
- Check your application before you submit it . You can save it then print your answers for a hard copy review.
Make sure you click "Submit Application". We will send you a confirmation email when we receive your application.
Can I apply for more than one job?
Yes. You can apply for as few or as many jobs as you like. However, please ensure you choose jobs that match your skills, experience and career ambitions.
Will I receive a response to my application?
Yes. You will receive an email that confirms receipt of your application within 24 hours of applying.
If you do not receive any communication from us within 24 hours of submitting your application please check that the email address you used on your application form is accurate. If you have not entered a valid email address we will not be able to contact you.
Can I apply for a job via mail or fax?
No. The fastest and most efficient way to apply for a job is through this website using the online application form. If you don't have internet access at home, public libraries, schools and internet cafes have internet access that can be booked for use.
What if I have trouble sending my application?
First, check that your internet connection is still working and that the problem is not a technical issue with the computer you are using. If this is not the case, please contact us
My details
How do I change my password?
Once you have applied for a job, you can change your password through the option Login and clicking on "Change Login".
I have forgotten my password. What can I do?
Because your password is encrypted, we have no way of accessing it to provide you with the details. You will need to generate a new password.
- Click the 'Login' menu option
- Click the 'Forgotten your password?' link
- Enter your email address
We will then email you a new password. Use this new password to log in:
- Select the 'Login' main menu option
- Enter your email address and the new password sent to you
- Click the 'Login' button
- Select the 'Change Login' menu option or button
- Change your password to one of your choice. Your password must be at least eight characters long and contain one numeric.
- Click the 'Save' button
Please remember emails and passwords are case sensitive. You must enter them exactly the same each time. You will then be sent an email with your new password.
Can I update my personal details?
Yes. To change your personal details at any time:
- Click 'Login' and enter your email address. If you can't remember it, click 'Forgotten your password?' and follow the prompts. A new password will be emailed to you. Then go back to step one.
- Enter your password
- Click the 'Login' button
- Select the 'My Details' menu option
- Amend your personal details as necessary
- Click the 'Save' button
Are my personal details safe?
Heritage is bound by the Federal Privacy Laws. Read our Privacy Policy.
Recruitment process
What does the recruitment process involve?
Our recruitment process is comprehensive because it's important for us to understand your experience and your fit with our organisation. It's also important for you to get to know us. The process includes psychometric assessments and at least one interview. Unlike some recruitment processes, at Heritage you have the opportunity to meet your future Manager who will be conducting the interview with you.
We also conduct verbal reference checks with your past employers before making the final selection decision.
What are psychometric assessments?
There are two types of assessments used as part of our recruitment process. Individual positions have different assessment requirements, therefore you may not need to complete them all.
Verbal & Numerical Ability Tests - designed to assess your verbal and numerical cognitive reasoning ability.
Why does Heritage use psychometric assessments?
Heritage has partnered with SHL, a world-leading provider of psychometric assessments. We use psychometric assessments as part of the selection process because they provide us with an objective insight into your strengths and development needs that cannot be gained from any other processes.
How do I complete the assessments?
The assessments are completed online and unsupervised at your own convenience. Please allow sufficient time for each assessment and ensure you have completed the tasks by the cut-off date.
We expect that you complete the assessments as per the instructions given. We also expect that you will complete them honestly and without assistance from others. Please note that you may be asked to complete a follow-up verification test in a supervised environment.
If you are invited to complete some assessments, instructions will be emailed to you, including links to the required website.
Can I practice for these assessments?
Example questions will be given for each assessment before you commence. Please note that you can sit these questions as many times as you like before starting the assessment.
Can I re-sit the assessments?
Once the assessments have been completed you cannot be assessed again within a six month period. These provisions are designed to ensure that all candidates have an equal opportunity to perform. For these reasons it is vital that you complete the assessments in an environment that allows you to do your best.
How do I prepare for an interview?
If you are invited to attend an interview, here are some tips that may assist you?
- Be on time - allow yourself a few minutes to collect your thoughts before the appointment.
- Do your research - demonstrate that you understand the business and the job for which you are applying.
- Be prepared to talk about your past employment experiences - answering questions with a simple ‘yes' or ‘no' will not be helpful. Explain, wherever possible, particular examples and experiences you have had.
- Consider why you are applying - these are important indicators of motivation.
- Have some questions ready - these help us ascertain your understanding of the role and your interest.
How long will the recruitment process take?
We will be in contact with you within two weeks of the application closing date. This contact will be either via email or phone. In most circumstances it can be up to four weeks before all stages of the recruitment process are complete and a final decision is made.
About working at Heritage
What are the required hours of work?
The requirements for each position are different and will be explained to you in detail should you be invited to an interview. A general overview is as follows:
- Retail: Most of our retail branches operate extended hours to provide exceptional service to our customers. All of our casual, part-time and full-time team members in the branch are expected to work Thursday evenings and Saturday mornings on a roster basis. Rosters are generated at least one week in advance but can be varied on shorter notice by mutual agreement.
- Corporate / Broker Lending / Intermediaries: There are a variety of roles in our Corporate and Broker Lending/ Intermediaries teams and the working hours do vary accordingly.
As a full-time team member you will generally be required to work normal office hours which is 8.30am to 5.00pm. The rosters for part-time and casual team members will be linked to the operational needs of the team and at times, individual circumstances.
How much will I be paid?
Pay rates vary between working areas and positions. All team members are either paid under the appropriate workplace agreement or award, or are salaried and have negotiated terms and conditions.
An indication of the wage/salary is included in our advertisements. Heritage provides 9% superannuation to all team members on top of the advertised wage/salary, access to an incentive scheme plus a range of financial benefits.
I have been offered a position; what training will I receive?
All Heritage team members attend a 1½ day Welcome and Induction Course. This is typically scheduled to occur in your first two weeks of employment. Where the position requires, you will also receive technical skills training.
The formal training is conducted in either our Toowoomba or Brisbane training rooms. This means you will be required to travel to the training and be available to spend the night if required.
Don't worry about being out of pocket though, we will reimburse all reasonable travel, accommodation and meal costs.
Am I required to wear a uniform?
Most team members in our retail branches are required to wear the Heritage uniform. You may be required to contribute financially depending on how much variety you like in your wardrobe!
Team members in our Corporate and Broker Lending/Intermediaries teams are not required to wear a uniform, however there is an expected standard of presentation.
Where can I work?
You have the choice of three key business areas to work in at Heritage.
Retail
We have a number of rewarding opportunities throughout our retail branches and we're always searching for bright, energetic individuals who have a desire to succeed. Positions include:
- Customer Service Officer
- Senior Customer Service Officer
- Customer Service Supervisor
- Loans Officer
- Branch Manager
- Regional Sales Manager
Our branches are located throughout Queensland.
Corporate
At Heritage head office we are always looking to recruit talented and ambitious people with a commitment to service and the Heritage brand.
Our teams include:
- Accounting & Finance
- Facilities
- Internal Audit
- Credit Control
- Credit
- Business Banking
- Contact Centre
- Compliance & Risk Management
- Human Resources
- Information Technology
- Insurance
- Marketing
- Project Management
- Treasury
Our head office is based in Toowoomba, the original heartland of Heritage. Toowoomba has significantly lower living costs than capital cities and is only 90 minutes west of Brisbane. It offers a relaxed lifestyle and a variety of outstanding education, health and cultural facilities.
For more information about why you should consider Toowoomba, visit:
http://www.toowoombarc.qld.gov.au
http://www.toowoomba.org
Broker Lending/Intermediaries
Heritage also has relationships with the broker network and has intermediary offices in Brisbane, Sydney and Melbourne to support mortgage lending.
Positions include:
- Loans Processing Officer
- Business Development Manager
- State Intermediary Manager
These teams are small, so you need to be quick to secure a role.